Members How to Guide for ClubSports365
Existing Members: Transitioning from Pitchero
Welcome to ClubSports365 - Leatherhead Cricket Club’s New Home Online 🏏
To all
our existing members who had an active account on Pitchero, this is your guide
to getting started with ClubSports365, our new website and club
management platform.
Check
Your Email
All users aged 18 and over who were registered on Pitchero have been invited to
ClubSports365 via email. Please check the inbox of the email address you used
on Pitchero for a message from support@clubsports365.com titled:
“Welcome to Leatherhead Cricket Club - Your Account Details”
Didn’t
receive it?
No problem-just head to the ClubSports365 login page Member
Login - ClubSports365
and use the ‘Forgotten Password’ option with your Pitchero email address
to reset and access your account.
All
players under the age of 18 will not be able to get their own account until
they turn 18.
Your
Profile
The majority of member information has been transferred to ClubSports365.
Please review your profile (and your child’s, if applicable) to ensure
everything is accurate and up to date.
Please note if key data has been ‘hidden’ in Pitchero such as your date
of birth, then your data has been migrated using a birth date of 01/01/1936. If your email address has been hidden then we
have been unable to migrate you so please contact the membership team if you
have not received a Welcome email.
From your
Account Area, you can view your roles within the club-such as your teams
or children you’re a parent of. Please DO NOT apply for any Club Admin
or Coach roles at this stage. We will ensure you all have the correct
permissions in due course.
The
account you’re viewing will be displayed at the top of the page. Click on your
children’s names to see their accounts.
Dashboard
This will show you any matches you may have
coming up and any upcoming club events. You can purchase event tickets from
this space as well.
Schedule
Within
your account, you will find training schedules, fixtures (which will be synced
from Play-Cricket when the new seasons fixtures are received), and club events.
You can also view your or your child’s schedule if relevant.
Please
note that we can’t control
when the fixtures sync and we will inevitably have fixture clashes we need to
work through so while you will be able to see the fixtures as soon as they have
been released please DO NOT update availability until our clashes are
resolved. We will send out an availability prompt when needed.
One bug
bear with Pitchero was that availability was done by day and not match time.
However, in this system you can select the match time you are available. If you
are in a large age group, we encourage you to respond to all times you can
play rather than the team you would prefer to play for.
Membership
& Payments
Each member will be allocated appropriate membership type/s for the upcoming
season, with payments due in line with the Chair’s newsletter. Membership subs
are attached to ONE of the parents for junior players even if two
parents are in the database. If your child is attached to the incorrect parent receiving
the membership payment request/s please contact our membership team.
Availability
for Fixtures & Training
Players and parents must update availability for fixtures-this is mandatory as
team selections are managed through ClubSports365.
Go to your Schedule, and mark yourself (or your child) as Available,
Unavailable, or Maybe. You can also leave a note if needed.
Match
Fees – These are integrated into the new app and just like Pitchero you will
receive a notification to pay these.
Is
There an App?
Yes! There is a ClubSports365 app which can be used by both members and
managers only the permissions and access to certain areas change.
Accident
reporting
This is
now integrated into the app. If you select your icon on the top right hand side
you will get several additional options including accident reporting. Your team manager will then be able to see if
you are injured and the severity of the injury which may need to come into
consideration with team selection.
💬 Need Help?
For any questions or support, please message Lauren Ireland via your
ClubSports365 account under Announcements/Messages.
We’re
excited to make this transition and confident ClubSports365 will make life
easier for everyone at Leatherhead Cricket Club. Thanks for being part of the
journey!
